Faq

Q. Will I get a receipt for my payment?

Yes, we accept most major credit cards. When paying by credit card, you will receive an automated receipt at the time of your pick-up or if used for a deposit the receipt can be sent to you prior.


Q. What is the reservation cancellation policy?

We request 24 hours notice for all events. Please note for larger reservations such as weddings, proms or multivehicle service, your deposit will not be refunded.


Q. Is there a charge for beverages?

Glassware, ice, bottled water and soda are complimentary. Any additional drink requests can be readily accommodated and will appear on your initial statement.


Q. What amenities come in the limousine?

Amenities vary by vehicle so check out our fleet page to get specifics on our entire collection of luxury vehicles.


Q. What method of payment do you accept?

All reservations require a credit card which is charged at the time of booking. You may pay, however with any major credit or debit card, cash or personal check. Upon receipt of alternative forms of payment, your credit card will be refunded the entire amount.


Q. What kinds of drinks are in the vehicles?

Coke and Pepsi products as well as bottled water. Let your customer service representative know if there are any special beverages you’d like to have available in your car.


Q. What kind of vehicles does your company have?

Our fleet ranges from executive sedans to stretch limousines all the way to full out party buses and SUVs. Check our fleet page for a complete listing.


Q. Does my time start at the pick up time?

Your time starts from the time we pick you up and ends when we drop you off, unless it is outside our service area, to which we’ll alert you.


Q. Do I need to have a credit card to make a reservation?

Yes, we accept all major credit cards at the time of reservation. However, we also accept other forms of payment on the day of your trip.


Q. Could I have a corporate charge account with Aliso Viejo Diamond Limo?

Yes, we can accommodate open corporate accounts and personal accounts for regular clients.


Q. Where will my driver meet me at the airport?

Our driver will meet and greet you at the baggage claim or directly outside customs for international flights unless directed otherwise.


Q. How does driver gratuity work?

An 18% gratuity is automatically added to your invoice. However, our drivers do appreciate additional tipping for exceptional service!


Q. Can I request a certain driver?

If that driver is available for the specified reservation, of course!


Q. Is it more expensive to get picked up at the airport?

It is more expensive than a taxi because of Homeland Security regulations, associated parking fees, etc. However, it’s also a lot less stressful


Q. If my flight number happens to change should I let you know?

Yes, we track all flights while they’re in the air and need to know your flight information so our driver can meet you at the airport on time. If your flight is cancelled and you don’t tell us, we have to charge you for service anyway.


Q. Is there a minimum hour requirement?

Yes, this normally varies between 4-8 hours for our hourly service depending on the vehicle, service area, time and date. This doesn’t apply transfer service which is not time dependent. Call us to determine what the minimum hour requirement is for your reservation.


Q. When will I be expected to pay for your service?

At the time of reservation.


Q. Can I be absolutely certain that my chauffeur will be well qualified?

All of our chauffeurs under background checks, drug screening and are certified by the California Department of Motor vehicles in addition to a thorough company training and evulation process.


Q. Can I make a special request?

We will do anything possible to fulfill your special requests. The earlier your requests are conveyed to the office, the more we can do for you!


Q. How can I receive a quote?

Call our office using our toll free number: 1-866-477-LIMO OR use our online form.


Q. Is smoking allowed in your Limousines?

Smoking is not allowed and there is a fee for smoking in our vehicles.


Q. How can I be sure that the car I get will be clean and operative?

We offer our “Spotless Guarantee” on all our vehicles. We don’t own old vehicles and we thoroughly clean and sterilize our vehicles before and after each client.


Q. Do I have to pay for parking fees or other incidental fees?

Yes, you are responsible for any additional parking fees, tolls or incidental costs during your ride.


Q. What areas do you service?

We are happy to accommodate your travel requests anywhere in Southern California and beyond! A lot of clients use our service for Las Vegas trips. Our offices throughout the Los Angeles area enable us to serve you anywhere!